Return my order
Returning my order
Have you changed your mind and no longer want your product?
If you have not yet received your order and it is still in transit, we invite you to refuse the package upon delivery: it will then be automatically returned to us and we will proceed with a refund of the order! Please still send us an email at info@zen-rad.com to inform us of the situation.
If the order has been received, please do not open it and contact us within 30 days at info@zen-rad.com.com with a photo of the package.
Regarding automatic antennas:
We recommend that you carefully check before placing an order that the dimensions of the automatic antenna (fully listed on the product sheet) are suitable for the location where you plan to use it.
The shipping costs for this very bulky and heavy product are particularly expensive and could be deducted from your refund in case of a return if the reason is a dimension issue.
In cases other than those mentioned, please contact us by email.
For your information: we will not be able to accept the return of the antenna if the product has already been used, as it cannot be resold afterwards.
Are you experiencing a problem with your product?
Please send us an email to sav@zenelec.com stating:
- The problem encountered, accompanied by one or more photos.
- Your order number and confirmation of the name associated with it.
We commit to responding to your requests within 1 business day to resolve the problem as quickly as possible!
Thank you for your trust,
The ZENELEC team
