This depends on the purchase date of your device and the package used (FRANSAT or TNTSAT). Contact our after-sales service with this information for an accurate diagnosis.

Our antennas automatically lock onto the main satellites and are compatible with TNTSAT, FRANSAT, and CANAL+.

A quality, fast, and silent motorization system (BOSCH) automatically searches for and positions itself on the selected satellite.

Both are possible! The system is plug-and-play and easy to install yourself. If you prefer, an "Purchase + Installation" package is available for several models for professional installation.

Via USB, with the ZEN-RAD TOOL software.

Yes, our automatic antennas are designed to withstand bad weather.

Several points to check in order:

• Absence of obstacles (trees, buildings) in the reception field
• The default configured satellite matches the one you wish to receive
• The F-connector connection (ANT IN) is in good condition
• The antenna's initial elevation (a reset via the "elevation reset" function may be necessary)
• The condition of the parabolic reflector (a deformation or dent disrupts the signal)
• The correspondence between the INIT value on the antenna's nameplate and that of the positioner
• The positioner's update (available on zen-rad.com)

Check in order:

• That the antenna is properly positioned before turning on the receiver
• That the receiver does not need an update
• That the default configured satellite is correct
• The selected source on the TV (HDMI, scart...)
• The F-connector connection (ANT LOOP OUT) is in good condition
• The condition of the parabolic reflector
• The positioner's update

There is a blind spot at the rotation limit stop. If the satellite is exactly in this direction, the antenna cannot refine its aiming and automatically retracts. Simply turn your vehicle a few degrees to solve the problem.

Check in order:

• Obstruction around the antenna
• The motor cable (grey) is in good condition
• The correspondence between the INIT value on the nameplate and that of the positioner

If the problem persists after these checks, contact our after-sales service.

Universal SMA connectors, compatible with most 4G/5G routers on the market.

A 3-meter cable is included, allowing you to position your router wherever you want.

Yes, 4G/5G internet works independently of the satellite function, even while driving.

Yes, the ZEN-NET 5G Pro Router (dual-band WiFi 6, 5G, Dual SIM) is available in the store.

The 4Gemini range combines satellite reception AND a 4G/5G internet connection in a single roof pass-through unit.

60, 65, and 85 cm, depending on your gain and size requirements.

Yes, the "Combo" version (e.g., 4Gemini Combo 65) adds terrestrial reception (DTT) in addition to satellite and internet.

It is the control unit that manages the satellite positioner and the 4G router, independently of each other.

Delivery times vary depending on the destination and product type:

• Metropolitan France, Monaco, and Andorra: 2 working days (48h) via Colissimo.
• Overseas Territories: 5 to 7 days for standard Colissimo shipping, up to 22 working days for the economy offer.
• European Union and international: generally between 3 and 15 working days depending on the destination country.
• Automatic antennas (pallet delivery via our partner Kuehne+Nagel Road): between 96h and 5 working days.

Yes, we deliver to metropolitan France as well as to the European Union (Germany, Belgium, Netherlands, Luxembourg, Austria, Italy, Spain, Portugal, and other EU countries), Switzerland, and the United Kingdom.

A tracking number will be sent to you by email as soon as your package is dispatched. You can then track your order directly from our Order Tracking page by entering this number.

Costs vary depending on the product and destination country, and are calculated automatically at checkout. In France, delivery is free above a certain amount depending on the product category.

Credit card (Visa, Mastercard, American Express, and others), PayPal, Bancontact, and Klarna.

Yes, via PayPal. Two options depending on your cart total:

• 4-payment plan: no fees or interest, generally for carts between €30 and €2000.
• 6, 12, or 24-payment plan: for larger carts (between €120 and €2900), with interest (APR communicated before validation).

The availability of these options depends on your eligibility with PayPal and will be displayed directly when you choose PayPal as your payment method.

You have 14 days after receipt to exercise your right of withdrawal. The return of products, whether under warranty or not, is at the customer's expense.

A refund is issued if the reason for return is valid (product defect).

A quote will be provided for repair or replacement.

Contact our after-sales service to find out the warranty conditions applicable to your product.

Contact our after-sales service specifying your antenna model, purchase date, and a description of the problem encountered. You can write to us at allan.h@zen-rad.com or contact us on WhatsApp.

Yes, reflectors, motor covers, motor cables, and LNB covers are available for sale in the store. For specific requests, please send us an email to allan.h@zen-rad.com with your request, or contact us via WhatsApp.

Motorhome, caravan, converted van.

Not mandatory — the system is plug-and-play. An "Purchase + Installation" pack exists if you prefer professional installation.

Our antennas operate on 12V (12V ByPass included for demodulator power).

Yes, tested to be weather-resistant.

TV only → automatic satellite antenna (AUTO-SAT PLUS). Internet only → Aero 5G + router. Both in one unit → 4Gemini range. Satellite TV + internet + DTT → 4Gemini Combo.

A larger diameter offers higher gain and better reception, at the cost of greater bulk.

Contact us to find out about satellite coverage according to your destination country.